10. Homeless applications
Workflow
The Huume homeless application is pre-configured to capture all information required for the Homeless Reduction Act 2018 and the H-CLIC statutory return. To aid the processing of applications in line with the Act it also includes a standard workflow.
The workflow diagram details the states a homeless application can move through.
Adding a homeless application
When creating a new homeless application the Initial assessment page is displayed to capture all of the initial information about the case.
Item | Details |
Save the application, button changes green once the mandatory data has been completed | |
Discard changes and return back to the case | |
Display Homelessness Guidance notes and links to the Code of Guidance website | |
Existing case reference | If the homeless application is being rekeyed from another system and has already been submitted on an H-CLIC upload from that system then this field needs to contain the reference number it was uploaded with. If this is not done then the application will be recorded as another new case when it is uploaded in the H-CLIC |
At approach, is there a reason to believe the applicant is homeless, or threatened with homelessness | Records details of the applicants current situation |
Triage outcome | Records the result of the initial triage process. Additional items can be added to this dropdown and used to suggest either the Advice only or Not required/created in error states |
Is the applicant eligible for assistance | The answer will determine what other data needs to be entered |
Initial assessment decision | Captures the initial formal assessment of the applicants situation and determines the next workflow state |
Homeless application logic
The Homeless application form contains a large number of rules to ensure data is entered correctly and the application is in the correct state.
Some of the key logic rules to be aware of that affect the acceptance of an application are:
- Initial assessment decision - This group is displayed if Is the applicant eligible for assistance is set to 'Yes'
- Initial circumstances - This group is displayed if At approach, is there a reason to believe the applicant is homeless, or threatened with homelessness is set to 'Currently homeless' or 'Threatened with homeless within 56 days'
Both of the above groups need to visible and the fields completed to be able to accept a homeless application.
When to use Closed?
It is important to only set an application to the Closed state when it is appropriate. Applications that are Closed are reported as part of the H-CLIC quarterly return.
The allowed reasons for closing an application are as follows:
- Withdrew application
- Applicant deceased
- Contact lost
If an application needs to be closed prior to an Initial assessment decision being made then Advice only or Not required/Created in error should be used.
If an application has progressed further through the workflow and needs to be closed for a reason other than those listed above then one of the following states should be used to close it down:
- Prevention duty ended
- Prevention duty discharged
- Relief duty ended
- Relief duty discharged
- Main duty discharged
Prevention
Displays all information related to the Prevention Duty stage. In order to move a case through the workflow the Ending prevention duty section needs to be completed.
Item | Details |
Prevention duty start date | Automatically set to the same date as the Initial decision date |
Prevention duty target date | Automatically calculated to be 56 days after the Prevention duty start date |
Prevention duty days until target | The number of days before the target date is reached. This field remains fixed once an application moves out of the Prevention duty owed state |
Date prevention duty was ended | Must be completed to move the case to a different workflow state. Once entered other mandatory fields are then displayed |
Reason the prevention duty was ended | Determines the suggested next step in the workflow |
Relief duty
Displays all information related to the Relief Duty stage. In order to move a case through the workflow the Ending relief duty section needs to be completed.
Item | Details |
| Relief duty start date | Automatically set to the same date as the Prevention duty end date |
| Relief duty target date | Automatically calculated to be 56 days after the Relief duty start date |
| Relief duty days until target | The number of days before the target date is reached. This field remains fixed once an application moves out of the Relief duty owed state |
| Date relief duty was ended | Must be completed to move the case to a different workflow state. Once entered other mandatory fields are then displayed |
| Reason the relief duty was ended | Determines the suggested next step in the workflow |
Main duty
Displays all information related to the Main Duty stage. The Main Duty decision can be selected once a serious of questions have been answered.
Item | Details |
Are they eligible for assistance | Determines main duty decision |
Are they intentionally homeless | Determines main duty decision |
Are they in priority need | Determines main duty decision |
Do they have a local connection | Determines main duty decision |
Main duty decision outcome | The answers to the fields above determine the options that can be selected from the drop-down |
PHP
Contains 3 key fields that form part of the an applicant's Personal Housing Plan.
Further details on how a Personal Housing Plan is created can be found here - 18. Personal Housing Plans
Portal
All changes that have been made on the public portal and requests that have been sent from the back office, related to the homeless application, are displayed on this tab.
Notes & Actions
Displays all Alerts, Notes and Actions assigned to the Homeless application. Further details on the functionality can be found here - 5. Notes, Alerts & Actions
Comms centre
Displays all Comms linked to the Homeless application. Further details on the functionality can be found here - 4. Communications.
Files
Displays all Files linked to the Case. Further details on the functionality can be found here - 24. Files.
Placements
Displays all Temporary Accommodation placements linked to the Homeless application. Further details on the functionality can be found here - 17. Homeless placements
Homeless (English) list
Lists containing Homeless information can be created either via the Cases list or the dedicated Homeless (English) list under the Applications menu item.
The list can be configured to show both standard and custom fields from the Homeless (English) table or information related to any of the following related areas:
- Case
- Primary applicant
- Current address
- Previous address
- Public portal account
- Housing Register
- Homeless (English legacy)
- Bedroom assessment
- Financial assistance
- Health assessment
- Rough sleeper
- Support assessment
- Latest homeless placement
- Latest homeless tenancy
- Latest homeless tenancy property
- Latest homeless tenancy void
Related Articles
11. Legacy homeless applications
The legacy homeless application allows pre 3rd April 2018 cases to be recorded in the system to be included in the H-CLIC return. The system workflow assumes all cases entered have had Main duty accepted. Adding a homeless application Item Details ...Homeless training
9:15am Homeless applications Online triage application 10:15am Break 10:30am Personal Housing Plan Reviews TA Properties 12:30pm Lunch 1:15pm TA placements Financial assistance 2:30pm Break 2:45pm Rough sleeper Referrals HCLI & Reporting ...8. Housing Register applications
The Huume housing register application is designed to be configured to capture the data required for your policy. Pages, sections and fields can be added by your Administrator so it matches your requirements exactly. Workflow The workflow diagram ...17. Homeless placements
Homeless placements are managed from within a homeless application or a rough sleeper form, on the Placements page. Only placements created against homeless applications are reported as part of the H-CLIC submission. Item Details Edit the existing ...23. Homeless referrals
Homeless referrals can be configured to capture information about referrals from other organisations. Pages, sections and fields can be added by your Administrator so it matches your requirements exactly. Workflow The workflow diagram details the ...